Return Policy and Process
For all purchases, in addition to the statutory right of withdrawal, we grant a voluntary return guarantee of a total of 30 days from the date of receipt of the goods under the conditions listed below. The contractually granted voluntary return guarantee does not affect your statutory rights and claims. In particular, your statutory right of withdrawal and your statutory warranty rights remain unrestricted.
RETURNS AND EXCHANGES
You may return your order within 30 days from the order's delivery confirmation date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Unfortunately, we can’t accept any exchanges. If you need a different size or color you will have to request a return and place a new order.
Your returns are not free of charge. When you request a return, you will receive a prepaid shipping label, however, the initial shipping costs will be automatically deducted from your refund.
We will of course accept your return, but we much rather have you select the right pair of Seads when you order. After all, too much shipping back and forth is bad for the planet, so please make sure to use our Sizing tool to measure your feet!
To be eligible for a return, your Seads must be unused and in the same condition that you received them. So please take good care of your Seads when you try them on and don’t remove any hang tags or stickers. Your Seads must be returned with the invoice we sent you. Your Seads must also be returned in the original packaging. Please check our RePack instructions to see how.
To make the return process as easy as possible for you, we process all our returns through our return page seads.global/returns. You can find the link to this page here below and in your delivery confirmation email.
Go to seads.global/returns.
Follow the steps on the website
Download and print the return label and a copy of your invoice (see your invoice email for the download link). Add the invoice to your package. Please note that the return label is a prepaid label and that the initial shipping costs will be automatically deducted from your refund.
Close the RePack with the velcro and some tape.
Stick the return label on the front of the RePack on top of the tape. Use more tape if necessary.
IMPORTANT! Make sure the built-in RePack return label is NOT visible when you return your purchases. This may cause a delay in your return.
Bring your package to the carrier. We recommend using a Track&Trace service or purchasing a shipping insurance, as we cannot track your package, nor can we guarantee that we will receive your returned package.
Keep your return postage receipt and your tracking number until your return has been processed.
Received a wrong or faulty product
We do our utmost best to send you exactly what you have ordered. However, sometimes mistakes do happen. If you have received a wrong or faulty item, please contact us immediately at firstname.lastname@example.org with the following information:
Your order number
Pictures of the wrong/faulty products, the packaging and the delivery slip.
Please only return your Seads to us after our customer team has asked you to!
Please make sure to keep the delivery slip and also make pictures from the inside and outside of your package. We will find a solution for you as fast as possible!
Once we have received your package at our warehouse and your Seads have passed our quality test, we will issue your refund. We will use the payment method you chose when placing your order.
Please note that it can take 5-7 business days for your return to be processed. Please allow further 4-6 business days for your refund to show in your bank account.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.